COVID-19 POLICY

We have taken the decision to continue to wear masks in the salon and we ask that you do the same in the main salon. We want to protect our most vulnerable clients. Please continue to keep a distance, not everyone is comfortable being in close contact 
Check in is no longer mandatory, feel free to check in or not. our QR code for the NHS COVID-19 App will continue to be displayed
Please do not enter the salon if you have any symptoms of COVID 19 and if you need to cancel due to having symptoms or if you have to self isolate due to being exposed to someone who has symptoms, we will allow your deposit to be transferrable
If you have travelled abroad, we ask that you leave 14 days from your return until your appointment, regardless of whether it is green or amber and you are exempt from isolating
We are now able to offer all of our treatment menu, please note some services may be a little different due to regulations
We are continuing with our high standards of cleaning, and paying attention to high frequency touch points to keep you safe. We have completed a COVID 19 risk assessment for the salon and all our staff have been briefed on what we need to be doing to minimise risk . Our staff have completed additional training in COVID 19 prevention. 
Please arrive on time to your appointment. We have had to remove our waiting area temporarily so we ask that you wait in your car until your appointment time, if the weather is nice, feel free to sit in our outside waiting room
Bookings must be made online or on the phone, as much as we can’t wait to see you, we can’t take bookings in person
Please come to your appointment alone, and leave any belongings in your car where possible
At this time we can only accept card payments
We can finally offer hot drinks! All drinks are in disposable cups 
Please bear in mind that this is all new to us too as guidelines change all the time! So please bear with us while we all adapt to the new normal. If you have any queries regarding our policy then please let the team know
Best wishes and stay safe!

The Malvern Well Team